Customer Support Executive

Startek (Aegis Customer Support Services Pvt. Ltd.) is hiring candidates for an E-Commerce Customer Support Process on an urgent basis.

This is a work-from-home customer support job suitable for both freshers and experienced candidates. The selected candidates will be responsible for handling customer queries through chat and voice processes, understanding customer concerns, and providing appropriate solutions.

Candidates must be fluent in English and should have good communication and problem-solving skills. The role requires flexibility with shift timings as the process operates 24×7.

Role and Responsibilities

As a Customer Support Executive, your primary responsibility will be to assist customers and resolve their queries related to the e-commerce process.

Key responsibilities include:

• Handle customer queries through chat and voice processes.
• Handle inbound customer calls and provide appropriate assistance.
• Understand customer concerns and requirements.
• Provide accurate information and effective solutions.
• Resolve customer issues professionally.
• Maintain a positive customer experience.
• Follow company policies and customer service procedures.
• Use problem-solving skills to address customer concerns.
• Escalate complex or unresolved issues when required.
• Maintain professional communication with customers.

Chat Process

Candidates working in the chat process will be responsible for assisting customers through online chat.

The role may involve:

• Responding to customer queries through chat.
• Understanding customer requirements.
• Providing accurate and timely solutions.
• Handling customer complaints.
• Maintaining professional written communication.
• Following the company’s customer support guidelines.

Candidates should have good English writing and communication skills for the chat process.

Voice Process

The voice process involves handling customer queries through inbound calls.

Candidates should be comfortable speaking with customers in English and should have good listening and problem-solving abilities.

Responsibilities may include:

• Handling inbound customer calls.
• Understanding customer complaints and concerns.
• Providing suitable solutions.
• Answering customer questions.
• Maintaining professional communication.
• Escalating issues when necessary.
• Ensuring a positive customer experience.

Eligibility Criteria

Both freshers and experienced candidates can apply for this opportunity.

Candidates should meet the following requirements:

• Undergraduate or graduate candidates can apply.
• Freshers are eligible.
• Experienced candidates are eligible.
• Candidates must be fluent in English.
• Good communication skills are required.
• Strong problem-solving skills are preferred.
• Candidates must be flexible with shift timings.
• Candidates should be comfortable working in a 24×7 process.
• Immediate joiners are preferred.

The job information states that graduation is not required, so candidates who have not completed graduation may also be eligible, subject to the employer’s selection criteria.

Work From Home Requirements

As this is a Work From Home Customer Support Job, candidates must have a suitable computer system and reliable internet connection.

System Requirements

• Processor: Intel i5
• RAM: 8 GB
• Operating System: Windows 10 Pro or above

Internet Requirements

• Internet Speed: 30 Mbps or above
• Both download and upload speeds should be 30 Mbps or above.

Additional Requirements

Candidates must also have:

• Reliable Wi-Fi/internet connection
• Power backup
• USB headset
• Suitable work environment

Candidates should ensure that their system and internet connection meet these requirements before joining.

Shift Timings

The process operates on a 24×7 shift schedule.

Candidates will be assigned any 9-hour shift based on business requirements.

Applicants must be flexible with shift timings and should be comfortable working rotational shifts.

Working Days

The position follows a 6-day working schedule with 1 day off.

The weekly day off may vary depending on business and operational requirements.

Candidates should be comfortable working six days per week.

Salary

The listed salary for the position is:

₹16,000 – ₹22,000 CTC

The final salary and compensation structure may depend on the candidate’s experience, selection process, and company policies.

Candidates should confirm the exact salary structure and applicable deductions with the employer during the hiring process.

Benefits and Perks

The position offers several benefits and performance-based rewards, including:

• Quarterly bonus
• Impressive incentives
• Rewards and recognition
• Cab facility
• Internal Job Posting (IJP) opportunities
• Potential promotion within approximately 6 months based on performance

High-performing employees may have opportunities for career growth and internal promotions.

Immediate Joiners Required

This is an urgent hiring opportunity, and immediate joiners are preferred.

Candidates who are available to join immediately or within a short notice period should mention their availability while applying.

Candidates should also have the required work-from-home equipment ready before joining.

Skills Required

Candidates applying for this role should have:

• Customer support skills
• Fluent English communication
• Good verbal communication
• Good written communication
• Problem-solving skills
• Customer care skills
• Chat support skills
• Voice process skills
• Inbound call handling
• Active listening
• Professional communication
• Flexibility with rotational shifts

Freshers can apply if they meet the communication, technical, and work-from-home requirements.

Who Can Apply?

This opportunity may be suitable for:

• Freshers
• Graduates
• Undergraduates
• Customer Support Executives
• Customer Care Executives
• Chat Support Executives
• Voice Process Executives
• BPO Professionals
• Call Center Executives
• Inbound Call Executives
• E-commerce Customer Service Professionals
• Candidates looking for Work From Home Jobs
• Candidates looking for Customer Support Jobs

How to Apply

Interested candidates can send their updated CV/resume to the recruitment team using the email addresses provided in the job listing.

Email: srinetra.mukherjee@startek.com
Email: chandan.shaw@startek.com

Candidates should keep their email active and provide accurate contact information, including WhatsApp details, so that the recruitment team can contact them.

When sending your resume, make sure it includes:

• Total experience
• Relevant experience
• Current location
• Notice period
• Availability to join
• Customer support experience
• Voice/chat process experience
• English communication skills

Frequently Asked Questions

1. Is this a Work From Home job?

Yes. The position is advertised as a Work From Home E-Commerce Customer Support opportunity.

2. Can freshers apply?

Yes. Both freshers and experienced candidates can apply.

3. What is the salary?

The listed salary is ₹16,000 to ₹22,000 CTC.

4. What is the job role?

The role is Customer Support Executive, involving chat and voice-based customer support.

5. Is graduation mandatory?

No. The provided job details state that graduation is not required.

6. What language is required?

Candidates must be fluent in English.

7. What are the shift timings?

The process operates 24×7, and candidates may be assigned any 9-hour shift.

8. How many days do employees work?

The schedule is 6 working days and 1 day off.

9. What computer is required?

Candidates need an Intel i5 processor, 8 GB RAM, and Windows 10 Pro or above.

10. What internet speed is required?

A minimum internet speed of 30 Mbps for both download and upload is required.

11. Is power backup required?

Yes. Candidates should have a power backup for the work-from-home setup.

12. Is a USB headset required?

Yes. A USB headset is required.

13. Are immediate joiners preferred?

Yes. Immediate joiners are required for this urgent hiring opportunity.

14. What benefits are offered?

Benefits mentioned in the job listing include quarterly bonuses, incentives, rewards and recognition, cab facility, and IJP promotion opportunities.

Final Words

The Urgent Hiring for E-Commerce Process – Work From Home opportunity at Startek is suitable for freshers and experienced candidates interested in customer service, chat support, voice process, and e-commerce support roles.

Candidates with good English communication and problem-solving skills can apply. The role offers a listed salary of ₹16,000–₹22,000 CTC, along with incentives, quarterly bonuses, rewards, and potential internal career growth.

Applicants should be comfortable working 24×7 rotational shifts, six days a week, and must have the required computer system, internet connection, power backup, and USB headset for the work-from-home setup.

Immediate joiners are encouraged to apply by sending their updated CV to the recruitment email addresses provided above.